Contact Us

Contact Us

Thank you for visiting Elvorno. Our customer support team is available to assist with product questions, order assistance, shipping and delivery concerns, returns, refunds, payments, and general website inquiries.

Company & Customer Support

Company Name: Guangzhou Chuanfan Technology Co., Ltd.

Business Address:
Room E65, 4th Floor, No. 186 Jianshe North Road, Huacheng Subdistrict, Huadu District, Guangzhou, Guangdong, China

Customer Support Email:
service@elvorno.com

Website:
elvorno.com

Business Hours:
Monday to Friday, 9:00 AM - 6:00 PM CST

Response Time:
We typically respond within 1–3 business days.

Questions About an Order

For questions about an existing order, please include:

  • Your order number
  • The email address used when placing the order
  • A brief description of your question or issue

Damaged, Incorrect or Missing Items

If your inquiry concerns a damaged, incorrect, or missing item, please include your order number and clear photos of the product and packaging when appropriate.

Product Questions

If you have a question about an Elvorno product, please include the product name or a link to the relevant product page.

Please review the available product information and photographs before ordering. If a particular size, material, specification, care requirement, compatibility detail, or other characteristic is not confirmed on the product page, please contact us before purchase rather than relying on assumptions.

Payment Information

Please do not send full payment card numbers, card security codes (CVV/CVC), account passwords, verification codes, or other sensitive payment credentials by email.

Elvorno customer support will not ask you to provide your complete payment card information or account password by email.

How We Can Help

  • Product information
  • Orders and order status
  • Shipping and delivery
  • Returns and refunds
  • Payments and checkout
  • General website inquiries

For assistance, contact:
service@elvorno.com

Business Hours: Monday to Friday, 9:00 AM - 6:00 PM CST
Response Time: 1–3 business days

Elvorno
Operated by Guangzhou Chuanfan Technology Co., Ltd.