Shipping & Delivery Policy
Shipping & Delivery Policy
Elvorno ships to destinations available during checkout. Shipping availability may vary depending on product, destination, and local delivery conditions.
Order Processing
Orders are normally processed within 1–3 business days after payment authorization and order confirmation.
Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays are normally processed on the next business day.
During periods of unusually high order volume, processing may take longer than usual. If a significant delay affects your order, we will make reasonable efforts to provide an update using the contact information supplied during checkout.
Shipping Rates
- Orders from $0.00 to $44.99: $5.99 Fast Shipping
- Orders of $45.00 or more: Free Shipping
Any applicable shipping charge will be displayed during checkout before payment is completed.
Delivery Time
Delivery times may vary depending on destination, carrier operations, customs procedures, weather, local holidays, address issues, and other circumstances outside our direct control.
Any delivery estimate provided is an estimate only and is not guaranteed unless expressly stated otherwise.
Order Tracking
When tracking information becomes available, it may be provided using the contact information submitted with your order.
Please allow reasonable time for the carrier to activate or update tracking information after your shipment has been prepared.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an address error, please contact us as soon as possible at service@elvorno.com.
We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to a shipping carrier.
Delayed, Missing or Incomplete Deliveries
If your shipment appears delayed, missing, incomplete, or otherwise affected, please contact us with:
- Your order number
- The email address used when placing the order
- A brief description of the issue
- Relevant photos or other supporting information when appropriate
Damaged Items
If an item arrives damaged, please contact us as soon as reasonably possible and include clear photos of the product and packaging when appropriate.
International Orders, Duties & Taxes
Customs duties, import taxes, brokerage fees, or other charges may apply depending on destination and local regulations.
Unless otherwise stated during checkout, these charges may be the responsibility of the recipient.
Shipping Questions
For questions about shipping or delivery, contact:
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM CST
Response Time: 1–3 business days
Elvorno
Operated by Guangzhou Chuanfan Technology Co., Ltd.